Shipping Policy

Last updated: 16 October 2026

Delivery areas

Hairloom Malta delivers to Malta and Gozo.

Free shipping

We offer free standard shipping on all orders to Malta and Gozo, with no minimum spend.

Import charges are included in your purchase price. You will not be asked to pay additional import duties, import VAT or customs-clearance fees to receive your order.

Delivery times

Estimated delivery is 12–18 calendar days from the date you place your order, including processing and shipping.

This is an estimate, rather than a guaranteed arrival date. Public holidays, customs procedures, transport disruptions or other unexpected circumstances may cause delays.

Order confirmation and tracking

After placing your order, you will receive an order confirmation by email.

Once your order has been dispatched, we will send you shipping confirmation and tracking information. Tracking updates may take a few days to appear.

Delivery details and address changes

Please check that your delivery address, postcode, email address and telephone number are correct before completing your order.

If you need to change your address, contact hairloommalta@gmail.com as soon as possible. We will try to update it, but changes may not be possible once the order has been processed or dispatched.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, email hairloommalta@gmail.com with your order number.

We will investigate with our delivery partners and help resolve the issue. If delivery cannot be completed, we will arrange an appropriate replacement or refund in accordance with your consumer rights.

If tracking shows delivery but you cannot locate your parcel, check with other household members and any designated safe place, then contact us promptly.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, contact hairloommalta@gmail.com as soon as reasonably possible.

Include your order number and, where possible, photographs of the item and packaging to help us investigate. We will arrange an appropriate remedy in accordance with your consumer rights.

Failed delivery or uncollected parcels

If a delivery attempt fails, follow the courier’s instructions to arrange redelivery or collection.

If a parcel is returned to the sender, contact us so we can discuss the available options. Any proposed redelivery charge will be explained before you agree to it.

Your rights

Nothing in this policy limits your statutory consumer rights.

Contact

Hairloom Malta — operated by Sockseys Blend
Kernice, Triq Leonard Mahoney, Ix-Xgħajra, Malta
Email: hairloommalta@gmail.com