Returns & Refunds Policy

Last updated: 16 October 2026

14-day returns

You have 14 calendar days after receiving your order to let us know that you wish to return it, without needing to give a reason.

Email hairloommalta@gmail.com with your name and order number. Your message must clearly state that you wish to return your purchase.

After notifying us, send the items back within a further 14 calendar days. You do not need our approval to exercise your statutory return right.

Return address

Sockseys Blend — Hairloom Malta
Kernice, Triq Leonard Mahoney
Ix-Xgħajra, Malta

Package the items securely and include your order number. We recommend keeping proof of postage.

Item condition

Please return the product with its included applicator and accessories, using the original packaging where possible.

You may inspect the product as reasonably necessary to establish its nature, characteristics and functioning. Handling beyond that inspection, including applying or consuming the powder, may result in a deduction reflecting any reduction in value.

Missing original packaging does not automatically remove your statutory rights.

Return shipping costs

Customers pay the direct return postage cost for change-of-mind returns.

Hairloom Malta covers necessary return costs for faulty, damaged or incorrect items. Contact us so we can arrange the appropriate return method.

Refunds

For a valid return of your entire order, we refund the payments received, including any standard outbound delivery charge paid. Our standard shipping is currently free.

We issue refunds without undue delay and within 14 calendar days of your return notification. We may withhold payment until we receive the goods or proof that you have sent them back, whichever happens first.

Refunds go to your original payment method unless you expressly agree otherwise. We charge no restocking or refund-processing fee. Your payment provider may take additional time to display the refund.

Faulty, damaged or incorrect items

Contact hairloommalta@gmail.com with your order number and a description of the problem. Where possible, include photographs to help us investigate.

We will provide the remedy required by applicable consumer law, which may include replacement, a price reduction or a refund.

The 14-day change-of-mind period does not limit your rights concerning faulty or non-conforming goods. Opening the packaging does not remove those rights.

Contact

Email: hairloommalta@gmail.com

Nothing in this policy limits your statutory consumer rights.